Last updated: April 2026 · Effective immediately for all accounts
At Project Tracker, accessible at projecttracker.au, the privacy of our users is a top priority. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
If you have questions about this policy, contact us at support@projecttracker.au.
By using Project Tracker, you consent to this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the platform.
When you register, we collect your name, email address, phone number, business name, and billing information. This is required to provide the service.
Data you enter into the platform — including projects, purchase orders, invoices, employee records, timesheets, documents, and site visit logs — is stored on your behalf and is your property. We act as a data processor for this information.
We automatically collect log data including IP addresses, browser type, pages visited, time and date of access, and session duration. This data is used for security, analytics, and platform improvement.
Payment processing is handled by Stripe. We do not store your credit card number or full payment details. We receive and store a payment token, subscription status, and transaction history from Stripe.
The following table summarises how long we retain different categories of data:
| Data Type | Retention Period | Notes |
|---|---|---|
| Active account data | Duration of subscription | All project, financial, and HR data is retained while subscription is active |
| Cancelled subscription data | 30 days after cancellation | Data retained for 30 days to allow re-subscription or data export |
| Non-payment (overdue) | Up to 60 days after payment due date | Account restricted at day 8; suspended at day 31; permanently deleted at day 61 |
| Payment & billing records | 7 years | Retained for tax and legal compliance, even after account deletion |
| Log files & access records | 12 months | Used for security monitoring and fraud detection |
| Support correspondence | 3 years | Retained for quality and dispute resolution purposes |
You may request deletion of your account and all associated data at any time by contacting us at support@projecttracker.au. We will action deletion requests within 30 days. Note that billing and tax records may be retained as required by law.
We implement industry-standard security measures to protect your data, including:
Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the event of a data breach.
We do not sell, rent, or trade your personal data. We may share data with third-party service providers who assist us in operating the platform, under strict data processing agreements. These include:
We may also disclose data where required by law, court order, or regulatory authority.
Project Tracker uses cookies to maintain your session, remember preferences, and improve performance. We do not use cookies for advertising purposes. You can disable cookies via your browser settings, but this may affect platform functionality.
Under the Australian Privacy Act 1988 and applicable data protection law, you have the right to:
To exercise any of these rights, contact us at support@projecttracker.au. We will respond within 30 days.
Project Tracker is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will remove it promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a notice within the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
For any privacy-related questions or to exercise your data rights: